Sales & Hospitality Management Specialist
Operations Logistics Expert
📍 Highland Falls, NY, USA
Accomplished Sales and Hospitality Management Specialist with over 25 years of global, cross-functional experience directing client portfolios, high-stakes contract negotiations, and revenue growth. Proven capability navigating highly secure, prestigious federal installations and luxury resort environments. Expert in team leadership, risk management, regulatory compliance, and modern data system tracking frameworks.
A breakdown of my professional capabilities across strategic operations, client management, and compliance lines.
West Point Bowling Center, West Point Military Academy | Dec 2017 – Present
Orchestrate high-volume facility logistics, asset allocation, and team compliance standards within a secure U.S. Federal installation. Manage customer relations, cash control tracking, and resource dispatching while maintaining continuous compliance with rigid federal regulatory audit baselines.
The Thayer Hotel at West Point | Apr 2012 – Dec 2017
Directed front-office guest relationship architectures for a historic luxury asset, accelerating service satisfaction metrics by 20% via tailored personnel development. Coordinated VIP concierge logistics, reservation systems, and executive arrival configurations for high-profile political and institutional stakeholders.
Mohd. Yousuf Kafood & Sons Trading & Contracting Co. | Qatar
Structured and fulfilled critical material procurement contracts for major corporate accounts, generating over $900,000 in revenue. Enhanced commercial client retention via consultative solutions for enterprise real estate developments.
Get in touch for professional inquiries regarding operations, contract management, or consulting lines.